FAQ's

With 24-hour care, your loved one receives continuous attention without breaks, as multiple caregivers can rotate shifts as needed. At Pacific West Home Care, 24-hour home care involves active supervision throughout the day and night, with shifts typically lasting 8 or 12 hours per caregiver. Learn more about the distinctions between 24-hour care and live-in care here.

In some cases, you may initiate 24-hour care and later adjust the schedule to part-time or occasional care (e.g., after hospital discharge). Conversely, you might escalate to 24-hour home care if the condition worsens. We collaborate with you to establish a flexible care plan tailored to your requirements. Keep in mind that 24-hour care doesn't have to be continuous; you can opt for a 24-hour block once or twice a week.

Our care services are personalized to suit your unique needs, and we understand that 24-hour care may be urgently needed. We can often accommodate your schedule within 48 hours.* Here's what to anticipate during the complimentary consultation and the subsequent steps:

• Caregiver Selection: We'll work with you to find the perfect caregiver based on your and your loved one's needs.
• Care Plan and Schedule: A care plan will be developed, and a schedule will be created to ensure everyone's needs are met.

*Please note that the timing of care provision may vary depending on your specific needs and caregiver availability.

We will keep you informed about the schedule details, ensuring you know who will be providing care and when. During the initial visit, one of our expert Care Designers will introduce you to the caregiver and provide you with a communication book, which serves as a binder for family members to collaborate with the care team.

After the first week, we'll review the care plan together to incorporate any observations we've made. Ongoing assessments are an integral part of Pacific West Home Care's 24-hour care offering. Above all, you can have peace of mind knowing that your loved one is receiving constant care and is safe. Contact a Care Specialist today for answers to your questions by calling 1-604-991-1286

We work with families to explore all available funding options, including private insurance benefits and government programs. While we provide receipts for insurance claims, coverage varies by provider and policy. We're happy to discuss payment options and help you understand your coverage.

We accept cash, cheque, e-transfer, and can arrange monthly billing for ongoing services. Payment is typically due at the time of service or monthly for regular care arrangements.

Our standard rates apply seven days a week, including holidays. We believe quality care shouldn't come with premium charges when families need it most.

We provide services throughout Langley, Surrey, Abbotsford, and surrounding Fraser Valley communities. Travel time may be included for locations outside our primary service area.

Absolutely. Care needs often evolve, and we adjust services accordingly. We conduct regular assessments to ensure the appropriate level of care and can increase or decrease services as needed.

Our comprehensive assessment includes evaluation of medical needs, mobility requirements, home safety, family preferences, and development of a personalized care plan with transparent pricing. There's no obligation following the assessment.